The cost of returns is SEK 69, deducted when the refund is made. It is easy to return with the enclosed return shipping slip. The product must be in the same condition as you received upon delivery. You must not have used the product and the protection must be intact upon return. We cannot offer exchanges. If you do not pick up your package, we will charge return shipping, shipping fee and handling costs in the amount of SEK 195, which Cest Novalou will charge you.
Right of withdrawal
We always offer 14 days open purchase. If you are not satisfied with your purchase, you can return it within 14 days for a refund, you don't have to give a reason why you are returning, but we would appreciate it if you could share why. This according to the Distance Contracts Act (2005:59)