Cest Novalou

About Cest Novalou

Cest Novalou har varit en dröm för oss sedan vi klädde ut oss i våra flickrum, tog vår första shoppingtur på stan och skapade våra egna klänningar till avslutningar tillsammans med vår fina farmor som suttit vid symaskinen så många gånger för vår skull. 

Detta är vår story, från dagdröm till verklighet – och vi hoppas att alla ni ska älska våra plagg lika mycket som vi älskade att skapa dem. 

Cest Novalou handlar om plagg i hög kvalité, de ska vara bekväma och sitta bra på alla våra olika kroppar. 

Company info

Cest Novalou AB
Runebergsgatan 12, 504 57 Borås
contact@cestnovalou.com

Telephone number

Invoice address: Runebergsgatan 12, 504 57 Borås
Organization number: 559359-0903
VAT:

Bank giro:

Terms of purchase

You can pay in the following ways.

Card payment
Visa, MasterCard Shop Pay or Maestro, Shop Pay. Klarna, which offers invoice and card payment.
Invoice
Pay after you receive the goods, payment terms 30 days via Klarna. No billing fee is added. For security reasons, we deliver to your registered address.

Return

Returns
The cost of returns is SEK 69, deducted when the refund is made. It is easy to return with the enclosed return shipping slip. The product must be in the same condition as you received upon delivery. You must not have used the product and the protection must be intact upon return. We cannot offer exchanges. If you do not pick up your package, we will charge return shipping, shipping fee and handling costs in the amount of SEK 195, which Cest Novalou will charge you.
Right of withdrawal
We always offer 14 days open purchase. If you are not satisfied with your purchase, you can return it within 14 days for a refund, you don't have to give a reason why you are returning, but we would appreciate it if you could share why. This according to the Distance Contracts Act (2005:59)

Privacy Policy

We process personal data in accordance with applicable law, including the EU's data protection regulation. Personal data refers to any information relating to an identified or identifiable natural person. An account is automatically created in connection with the first purchase. After you register an account or pay for your purchase, the contract period starts to apply.
Personal data policy
We will save information about you such as: Name, social security number, address, mobile number, IP address and E-mail address. This is so that we can administer your purchases and your account with us. Likewise with marketing via SMS. Provided you agreed to marketing during purchase, as well as physical mailings.
When paying with Klarna, personal data is retrieved using your social security number. This is to ensure that the delivery is sent to the civil registration address. These may also be shared with third parties.
Your personal data is required for us to be able to fulfill our obligations according to the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we will refuse the purchase. The processing is necessary to satisfy our and our customers' interest in evaluating, developing and improving our products, services and systems.
How long do we store your personal data:
We never save your personal data longer than is necessary for the respective purpose. As a customer, you can always actively delete your information, except for the information we need for accounting. Your data will be saved for five years.
How do we handle social security numbers:
We try to use your social security number as little as possible, but we will use it when it is justified with regard to the purpose and to ensure your identity.
How your personal data is protected:
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold or traded to any other company.
You can easily unsubscribe at the end of each email. If you wish to get help, email us at contact@cestnovalou.com
If you are under 18 years of age, you must have your parent's or guardian's consent to shop with us. If we have collected personal data from persons under the age of 18, without the consent of a parent or guardian, we will take measures to delete the data.
You always have the opportunity to receive information about which personal data we have registered on you and how we have used your data. You can also request that we remove incorrect information or correct it. You also have the option of being completely deleted from our systems, the only thing we save is what we need for accounting.
Also keep in mind that marketing that is connected to your browser and that is cookie-based, you must disable in your browser's settings.
Mail  contact@cestnovalou.com and write clearly that Cest Novalou must delete all information about you as a customer. You will then receive a written response that we have fixed this. If we have deleted your data, it is you as the customer who must be able to prove previous purchases.  Have we, according to you, processed your data in violation of the data protection regulations. As a customer, do you have the opportunity to submit a complaint to the data inspectorate, which in turn assesses whether supervision should begin. At the data inspectorate  which is the responsible authority, you can get more information about what applies to you as a consumer

If you wish to opt out of marketing that takes place outside of our platform, do as below. Note that this type of marketing can only be turned off by you.
To opt out of interest-based marketing from Facebook:
https://www.facebook.com/ads/preferences/edit/ - Under the heading "ad settings".
To opt out of interest-based marketing from Google:
If you are not logged in to a Google account, visit the address https://adssettings.google.com/anonymous Click the two blue buttons next to the headings so that they become gray. On the boxes that pop up, click on "Disable".
If you are logged in to a Google account: Visit the address https://adssettings.google.com/authenticated Click the blue button to the right of the header so that it turns gray. A box will now appear, click on "Deactivate".
To opt out of interest-based marketing from Criteo:
Visit the address https://www.criteo.com/privacy
Under the heading "2/ Criteo Sponsored Products", click the two buttons next to the texts "Opt-out" so that it is set to "on"

Cookies
Cookies are small text files that are downloaded to your computer, mobile or tablet. Cookies are used after you have approved this through an active choice. This is to improve the experience on the website. If you wish to refrain from the use of cookies, turn it off in your browser's security settings. The procedure varies depending on the browser you have. However, this means that the functionality of the website is limited. It is so that we can maximize a website's functions. There are different types of cookies and we use them all.  Necessary, functional and performance cookies. Read more about cookies on the Post and Telecom Agency's website (https://www.pts.se/).

Delivery

DHL Servicepoint SEK 49. It is sent to the nearest DHL service point/delivery point.

We will send your order as soon as possible, we aim for you to have your package within 5 working days within Sweden. But hope we can offer you a faster delivery than that.

For the delivery options "Home delivery", "to the nearest agent" and "letter", the order is normally delivered within 1-2 working days. Orders "to the nearest agent" and with "home delivery" are notified via SMS. Letters are sent home to your mailbox.

Washing advice

Följ skötselinstruktionerna för att hålla dina badkläder i bästa skick

Skölj i färskt vatten efter varje användning, vänd ut och in och låt torka naturligt i skuggan. Vid behov av tvätt, handtvätt utan att använda blekmedel.

Våra bikinis mår inte bra av SPF, Lotion, solskyddsmedel, olja och klor kan orsaka missfärgning av detta föremål. Detta är inte ett tillverkningsfel.