Privacy Policy

We process personal data in accordance with applicable law, including the EU's data protection regulation. Personal data refers to any information relating to an identified or identifiable natural person. An account is automatically created in connection with the first purchase. After you register an account or pay for your purchase, the contract period starts to apply.
Personal data policy
We will save information about you such as: Name, social security number, address, mobile number, IP address and E-mail address. This is so that we can administer your purchases and your account with us. Likewise with marketing via SMS. Provided you agreed to marketing during purchase, as well as physical mailings.
When paying with Klarna, personal data is retrieved using your social security number. This is to ensure that the delivery is sent to the civil registration address. These may also be shared with third parties.
Your personal data is required for us to be able to fulfill our obligations according to the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we will refuse the purchase. The processing is necessary to satisfy our and our customers' interest in evaluating, developing and improving our products, services and systems.
How long do we store your personal data:
We never save your personal data longer than is necessary for the respective purpose. As a customer, you can always actively delete your information, except for the information we need for accounting. Your data will be saved for five years.
How do we handle social security numbers:
We try to use your social security number as little as possible, but we will use it when it is justified with regard to the purpose and to ensure your identity.
How your personal data is protected:
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold or traded to any other company.
You can easily unsubscribe at the end of each email. If you wish to get help, email us at
If you are under 18 years of age, you must have your parent's or guardian's consent to shop with us. If we have collected personal data from persons under the age of 18, without the consent of a parent or guardian, we will take measures to delete the data.
You always have the opportunity to receive information about which personal data we have registered on you and how we have used your data. You can also request that we remove incorrect information or correct it. You also have the option of being completely deleted from our systems, the only thing we save is what we need for accounting.
Also keep in mind that marketing that is connected to your browser and that is cookie-based, you must disable in your browser's settings.
Mail and write clearly that Cest Novalou must delete all information about you as a customer. You will then receive a written response that we have fixed this. If we have deleted your data, it is you as the customer who must be able to prove previous purchases.  Have we, according to you, processed your data in violation of the data protection regulations. As a customer, do you have the opportunity to submit a complaint to the data inspectorate, which in turn assesses whether supervision should begin. At the data inspectorate  which is the responsible authority, you can get more information about what applies to you as a consumer

If you wish to opt out of marketing that takes place outside of our platform, do as below. Note that this type of marketing can only be turned off by you.
To opt out of interest-based marketing from Facebook: - Under the heading "ad settings".
To opt out of interest-based marketing from Google:
If you are not logged in to a Google account, visit the address Click the two blue buttons next to the headings so that they become gray. On the boxes that pop up, click on "Disable".
If you are logged in to a Google account: Visit the address Click the blue button to the right of the header so that it turns gray. A box will now appear, click on "Deactivate".
To opt out of interest-based marketing from Criteo:
Visit the address
Under the heading "2/ Criteo Sponsored Products", click the two buttons next to the texts "Opt-out" so that it is set to "on"

Cookies are small text files that are downloaded to your computer, mobile or tablet. Cookies are used after you have approved this through an active choice. This is to improve the experience on the website. If you wish to refrain from the use of cookies, turn it off in your browser's security settings. The procedure varies depending on the browser you have. However, this means that the functionality of the website is limited. It is so that we can maximize a website's functions. There are different types of cookies and we use them all.  Necessary, functional and performance cookies. Read more about cookies on the Post and Telecom Agency's website (